Data protection

Data Protection Policy

Ziraat Bankası Algeria Branch is committed to protecting the personal data of individuals visiting and using its website, in accordance with Algerian Law No. 18-07 of 10 June 2018 on the Protection of Individuals in the Processing of Personal Data.
This policy outlines how we collect, process, store, and protect your data when you access our website.

1. Data We Collect

When you interact with our website, we may collect the following types of personal data:

  • Identification information (name, national ID/passport number)
  • Contact details (email address, phone number)
  • Login credentials for digital banking services
  • Financial data (in relation to online service requests)
  • IP address, browser type, and usage data for security and analytics

2. Purpose of Data Processing

Personal data is collected and processed for the following purposes:

  • Managing your requests for banking services or information
  • Enhancing the security and functionality of our digital services
  • Complying with legal and regulatory obligations (e.g., AML/CFT requirements)
  • Maintaining customer relationship management (CRM) and service quality

3. Legal Basis for Processing

Data is processed based on:

  • Your explicit consent (for optional services)
  • Legal obligations under banking and financial regulations
  • Contractual necessity when you request services via our website
  • Legitimate interest in protecting the security and integrity of our digital infrastructure

4. Data Protection and Security

Ziraat Bankası Algeria Branch implements strict security protocols, including:

  • Encryption of transmitted data
  • Secure servers and firewalls
  • Role-based access control for employees
  • Continuous monitoring for fraud and cybersecurity threats

5. Data Sharing and Transfers

Your data is confidential. It may only be shared with:

  • Ziraat Bank Group entities for operational purposes
  • Authorized third-party service providers (e.g., IT and hosting)
  • Regulatory or supervisory authorities in accordance with legal obligations

We do not transfer personal data outside Algeria unless adequate protection mechanisms are in place, in compliance with Law No. 18-07.

6. Your Rights

You have the right to:

  • Access and correct your personal data
  • Request deletion or restriction of processing
  • Withdraw your consent at any time
  • Object to certain types of processing
  • File a complaint with the National Authority for the Protection of Personal Data (ANPDP)

Requests may be sent to: [Insert contact email, Algeria-DPO@ziraatbank.dz]

7. Retention Period

We retain your personal data only for the duration necessary to fulfill the purposes stated above or as required by law, especially regarding financial transactions and regulatory obligations.

8. Contact

For more information or to exercise your rights, please contact: Email: [Insert Email]